Dmitriy Bannikov / Gummy Labs

Support

Help for imports, duplicate handling, profiles, and RAW compatibility.

Camera Raw Importer support lives inside the Gummy Labs website with one place for contact details and practical questions.

Camera Raw Importer app icon

Contact

[email protected]

Email support at [email protected]. Include your macOS version, camera or file format, and a short description of the import issue when possible.

What does Camera Raw Importer support?

The current README lists RAW support for Sony ARW, Canon CR2/CR3, Nikon NEF/NRW, and DNG, plus photos, videos, and companion metadata discovery.

Does it ever modify the source media?

No. The project explicitly states that it never writes to or deletes source media. All work happens on destination copies.

Can I preview duplicates before import?

Yes. The app builds a preflight plan with Skip, Overwrite, Keep Both, and incoming-larger replacement behavior before the import runs.

Can I save import setups?

Yes. The interface supports saved profiles so the same import settings can be reused without rebuilding them each time.